[Canon] Apple Phone Wired Upload

A data cable connection is the simplest, most stable, and most efficient connection method. Using an Apple OTG data cable/adapter cable that supports data transmission to connect an iPhone and a camera allows you to quickly upload photos from the camera to the UPHOTO cloud.

Supported cameras: 1DX, 1DX2, 1DX3, 5D2, 5D3, 5D4, 5DsR, 6D, 6D2, 60D, 7D, 7D2, R/RP, R5, R6/R62, R7

• Other unlisted Canon cameras are basically also supported, please test them yourself before use.

I. Phone Settings

1. System requirements: Recommended iOS 15 and above.
2. Cable requirements: Must use an OTG data cable/adapter cable that supports data transmission; the original Apple charging cable generally does not support data transmission for this scenario.

• If you need to purchase cables, you can buy them in the "Purchase Service" section of the UPHOTO official website (www.uphoto.cc) or the WeChat Mini Program (I am a photographer).

II. Camera Settings

1. Turn off the camera's communication functions such as Bluetooth, Wi-Fi, FTP transmission, etc. (ignore if there are no related settings).
   • For Canon 5D4, it is recommended to turn off the FTP function in "Communication settings" and upgrade the camera firmware to a newer version before trying again.
2. Set the camera power/auto power off time to the maximum time to keep the camera always on. As shown below:

3. It is recommended to set the photo format to JPG/JPEG.
   • iPhone wired import usually only recognizes JPG/JPEG; if set to RAW/HEIF and other formats, it may not be recognized.
4. It is recommended that the camera date and time be aligned with the local time (as accurate as possible to the second).
5. Some models may need to set "Choose USB connection app" to "Photo Import/Remote Control" (or similar options) in the camera.
6. Some models may need to set "Choose USB connection app" to "Photo Import/Remote Control" (or similar options) in the camera.

III. Connect Phone to Camera

Connect the camera and iPhone with the data cable.

Note: Some iOS versions or Lightning interface models may have recognition delays. You can try to unplug and reconnect: wait about 30 seconds after each unplugging, then plug it in and wait about 30 seconds.

IV. Shoot and Upload

1. Open the "UPHOTO Live APP" and log in successfully.
2. In the APP album list, select the album you want to shoot, click "Upload Now", and select "Wired Transmission".
3. Follow the page prompts to select the upload group, upload method and other settings, and then enter the "Shoot and Upload" interface.
4. Complete the authorization according to the system prompts (such as accessing USB devices/photos, etc.). As shown below:
   • If you accidentally click reject, you can unplug the data cable on the phone side and plug it in again, and then authorize according to the prompts.

5. When the upper left corner of the interface shows a green "Camera Connected", it means the connection is successful and you can start shooting and uploading.

Note: If the shoot and upload page prompts disconnected, please first check whether the camera communication function has been turned off, whether the photo format is JPG/JPEG, and replug the connection.

Common Problem Solving

1. Cannot connect to the camera (no response after repeated plugging and unplugging).
   • Confirm that the camera Bluetooth/Wi-Fi/FTP etc. are turned off.
   • Confirm that the iOS version is relatively new (iOS 15 and above is recommended).
   • Confirm that you are using an OTG cable/adapter cable that supports data transmission, and replace the cable and try again if necessary.
   • When the authorization pop-up appears, only allow "UPHOTO Live" to access; if the authorization is not complete, you can complete the relevant permissions for the App in the system settings and try again.
   • Some models (such as R6/R6II/R7/R8, etc.) may need to set "Choose USB connection app" to "Photo Import/Remote Control".
   • If the system occasionally does not recognize it, you can wait and replug according to the prompt (wait about 30 seconds after each unplugging/plugging).
2. The connection is successful but photos cannot be recognized/transferred.
   • Confirm that the photo is in JPG/JPEG format (Apple wired usually does not support RAW/HEIF).
   • If HDR is enabled or HEIF/RAW formats are used, it is recommended to turn them off and shoot again to try.
   • For models with multiple card slots, it is recommended to save JPG to card 1 and test with newly taken photos.
   • If necessary, format the memory card before shooting and testing (be sure to back up in advance).
3. The camera crashes/prompts Err or Busy, and the shutter cannot be pressed.
   • You can first take out the battery to restart the camera and then connect it.
   • Check whether the camera communication/automatic transfer related settings are turned on. It is recommended to turn off automatic transfer after shooting, FTP automatic transfer, etc.
   • Check whether the camera and phone time are aligned, and recalibrate the time if necessary.
4. Prompts errors such as "0xb10b/Format not supported".
   • Usually, a non-JPG/JPEG format (RAW/HEIF/HDR, etc.) is recognized. Adjust the photo format to JPG and try again.
5. The picture shows reading failure/scaling failure/duplicate checking failure, etc.
   • Mostly caused by poor network or insufficient mobile phone memory. It is recommended to switch to a more stable network, close other applications, and try again after uploading in batches.